Zoho Assist

Pros: - The user interface of the software is very intuitive to use.
- The connection process is seamless and fast.
- Transferring of file is rapid and secure.

Cons: - The internet consumption of the software is high, but aside from this this is a great software.

Overall: Overall, Zoho Assist is a remote access tool that is easy to use and comes with an intuitive user interface.

Pros: - It comes with a very affordable price.
- It has an easy-to-use user interface.
- It supports various platforms and devices.

Cons: - The appearance of the UI can be made a bit more appealing.

Overall: Zoho Assist is a very affordable remote support tool that does not lack any features. It can be used by anyone because of the easy-to-use layout.

Pros: Deploying Zoho Assist was easy and so is using it
With many features, the tool makes it easy to handle customer care needs.
Tracking tickets as well and managing customer issues is easy
Integrating the tool is easy as well.

Cons: Zoho Assist is a great tool and has always worked. No issues so far.

Overall: Zoho Assist makes handling customer issues easy. It easily creates tickets and tracking as well as following customer issues is easy. It is reliable and effective.

Pros: I like the ease of deploying and integrating the tool
Using it requires no IT background - it is flawless.
There are many features and the tool is secure.
Zoho Assist never lags

Cons: Zoho Assist is seamless. No issues so far. It is an amazing solution.

Overall: Zoho Assist makes remote access easy which saves time, improves collaboration and makes getting remote help seamless.

Pros: Unlike other remote access tools, this one is easy to use and very secure.
Integration and features leaves a lot to be desired.
Customizing as well as managing the tool is effortless.

Cons: With Zoho Assist, all our remote access needs are met and therefore I cannot complain.

Overall: My experience with Zoho Assist has been amazing more so when it comes to remote access. The tool saves times us time and makes collaboration and getting remote help seamless.

Pros: Zoho Assist is completely on cloud, making it accessible, and the safest means for accessing all the assets. Again, when a concern arises, instant measures or solutions are given. Finally, Zoho Assist increases the business coordination of a firm.

Cons: Zoho Assist has taken the head for all the demands, that accessing resources online requires. It really sort the setbacks which arises.

Overall: Zoho Assist has given us automatic problem detectors, where we get to fully control al the resources we want online. Furthermore, Zoho Assist has a supportive design, which is completely friendly, and works for the goodness of the users.

Pros: Zoho Assist has helped us in sharing the ideas and the concerns we have with different players. Also, Zoho Assist has a unique and an advanced design.
Lastly, Zoho Assist keeps the users well informed.

Cons: Zoho Assist should revise the cost or the price for this program. Many persons may be willing to have the package, but they end up lacking.

Overall: Zoho Assist gives us the purpose of sharing what we think needs to be solved. Also, it keeps our consumers happy, and updated.

Pros: Zoho Assist helps to easily consider the challenges of customers remotely, which makes them air their challenges.
Also, Zoho Assist limits the wait time, before customers get answers to their problems.

Cons: Zoho Assist has all features and designs fully effective, and the smooth running process of the tool is blameless.

Overall: Zoho Assist works remotely, with the aim of listening to what customers want concerning the company. Also, the computers used for this work ensures there is accuracy in service delivery.

Pros: You can connect to the desktop as well as mobile devices. The user interface is fairly intuitive for new users. I'm happy with its screen streaming. The session chat is a very good addition, to chat between support persons and clients.

Cons: It should provide better firewalls and security updates to block sensitive data access while connected in the screen-sharing session.

Overall: Zoho Assist is the practically best solution for the remote helpdesk. Earlier we were using TeamViewer and other tools but after implementing this solution we never felt again to migrate. Its screen streaming works flawless.

Pros: The security and screen access authentication is high grade encrypted and secured. The UI for client and host is very simple.
The mobile application has no flaws or limitations different from the computer. Reliable tool for remote helpDesk.

Cons: It requires a very stable network to access control. It crashes many times.

Overall: Zoho Assist is a super convenient platform for the support team to connect and control the client's computer. Overall, Zoho Assist is a nice tool to complete access to the client's computer and help them with their troubleshooting.

Pros: Zoho Assist is a remote desktop support with a number of plans to choose from and even has a decent free plan if you are not looking for professional use. It offers all the basic remote software features like session recording, chatting and more.

Cons: The only issue i found is that there is a hard limit of 25 unattended computers. Another minor con is that standard plan is pretty limited and don't even have mobile apps.

Overall: Zoho Assist is a good remote software which can be used for free and upgraded at an affordable price. It is quite effective and is surely bang for your buck.

Pros: Zoho Assist is cloud based remote support platform. It is a full feature remote access and remote support solution. It supports unattended remote access, file sharing, voice and video chat, multiple monitor support.

Cons: Zoho Assist is an awesome companion to your remote support requirements. No Cons.

Overall: Zoho Assist is an awesome stand alone platform for remote support and remote access needs. We use it to to troubleshoot different issues of our clients on the remote. It offers voice and video based chat during the remote connection which make it very helpful in troubleshooting and explaining the same to the clients. It can be used to transfer files from host to guest just like copying and pasting. IT office full functional mobile application which can be used to to connect remotely with desktops and perform the troubleshooting.

Pros: (+) Very easy to authenticate and establish screen sharing connection with the client.
(+) It auto blocks sensitive and personal files for being accessed by the host.
(+) Secure file transfer option.

Cons: (-) No con, we had an overall positive experience with it.

Overall: Zoho Assist is an absolutely incredible platform to establish a screen sharing customer support platform. It allows us to connect with clients' computers using its screen sharing to directly fix their problems. It gives a secure sharing feature to protect sensitive files and documents.

Pros: Zoho Assist is a great Remote access tool, Its working great in current situation of Work from Home. It can be used from remote access, screen sharing, support on remote etc. it offer features -
- File Transfer
- Voice/Video chat, Instant chat
- Annotation for support
- Remote Power control
- Session Recording
- User Permission management

Cons: Zoho Assist is complete package for Remote screen needs, it's working as promised.

Overall: Zoho Assist is boon for our marketing department in current Work from Home condition. We were earlier dependent on VPNs and other screen sharing tools for controlling our workstation from home. Although those tools works great but we were frequently facing connection drops. After switching to Zoho Assist the problem of connection drop is vanished. It offers remote power control, so we have complete control of our workstations. It supports Annotation, which is great feature for our internal discussion. It support File transfer and Instant chat, which is charm and we use it for collaboration among Team mates.

Pros: Zoho Assist is the best solution for the remote support team. It establishes a screen sharing connection between the Client and the support team. Accessing Zoho Assist is simple it's App available in cross-platform.

Cons: Zoho Assist is very useful and worthy to have Screen sharing app.

Overall: Zoho Assist is a perfect solution for remote support. It comes with firewall security which helps to disable any threat while on-screen sharing mode. Using Zoho Assist is very easy.

Pros: The Zoho Assist product works well connecting with our clients to do training and troubleshooting. The software's interface is easy to use requiring only the email address for the person you want to connect to. With a fast internet connection we've had very little to no latency issues connecting to clients 3000 miles away.

Cons: The only Con has to do with connecting to Macs and is not Zoho's issue, but their software prevents the person connecting to the Mac user from seeing the settings to help the person on the other end allow access in the security and accessibility settings.

Overall: The free version works very well for our needs. If you need concurrent sessions or access to unattended machines, you'll need to purchase a monthly subscriptions. I'd purchase a lower level license if it had the ability to "schedule" appointments, but that requires a higher level license with a bunch of addons that I don't need.